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Privacy Notification | Accreditations: Patient Centered Medical Home, Joint Comimission, Healthcare Equality Index, Imaging

X

WE APOLOGIZE FOR THE INCONVENIENCE

Problem: Increased wait times on our phone systems.

Cause: A software issue compounded by staffing and an increase in call volumes.

Solution: We are in the process of fixing the software as well as increasing phone staff support.

Timing Update: We have seen a reduction in wait times this week and will continue to work towards
reducing them. We still anticipate a full solution by the end of August.

Patient Portal: If you are an El Rio Patient and would like faster service, please log into the Patient Portal
where you can schedule non-urgent appointments, request prescription refills, as well as send messages to your Provider.