FAQs

Answers, to the questions we hear the most.

Can anyone come to El Rio Health for care?

Yes, El Rio is open to all for primary health care. We serve people age birth through seniors.

Do you have more than one location?

Yes, El Rio Health has 11 locations through Tucson to serve you and your family.

What types of insurance do you take?

We take most major medical and dental health insurance in addition to AHCCCS-Medicaid, Medicare and KidsCare.

What if I do not have insurance?

El Rio has community health advisors at all locations who will help assist you to see if you might qualify for coverage through Medicaid or the Marketplace. We offer a sliding fee scale for those with no health care insurance.

Do I have to pay my co-pay at the time of service?

Yes we will ask for your co-pay at the time of service based on your health plan. If you cannot pay we will work out payment arrangements.

Are your doctors / dentists / providers full-time employees or volunteers?

El Rio doctors, dentists and providers are employees and have been trained at top medical/dental/educational facilities. You will be assigned a provider with whom you can develop a relationship.

What types of services do you provide?

Primary medical, dental, behavioral health, pharmacy, radiology, mammography, health education, patient navigation, translation, women’s health, specialty care, transportation, referral services and wellness classes.

What languages do your employees speak?

Many El Rio staff are bi-lingual English-Spanish. We also have employees who speak other languages. Please call 520-670-3909 for more information. We also have translation assistance.

What if I need to see a specialist?

El Rio providers refer to many specialists based on the needs and health care coverage of their patients.

Are you accepting new patients?

Yes, El Rio Health currently has over 95,000 enrolled patients and we are expanding our hours and sites to serve more people in the coming year. To enroll as a patient call 520-670-3909 or stop in at any of our health center sites.